Question 1

How do you know what we're dealing with without logging into our systems?

Accepted Answer

We don't need your systems. We talk to the people doing the work. The bottlenecks live in their calendars and workarounds, not your software.

Question 2

We've tried consultants before. They leave a deck and nothing changes.

Accepted Answer

We don't leave a deck. Step three is us building the fix, training your team, and measuring the same hours ninety days later.

Question 3

What if the answer is just buy better software?

Accepted Answer

Sometimes it is. But most of what we find is process, not tooling. A $200/month tool doesn't help if nobody changed the workflow around it.

Question 4

How big is the typical engagement?

Accepted Answer

The diagnostic is a fixed $4,500-$6,500. Implementation is project-based, usually $25K-$75K depending on scope. No retainers unless you want ongoing support.

Question 5

How much of my team's time will this take?

Accepted Answer

Minimal. A few interviews with the people doing the work, then we handle the rest.

Question 6

How fast will we see results?

Accepted Answer

The diagnostic takes 2-3 weeks. Fixes start immediately after. Ninety days later we measure the same hours again.

Meridian Operational Health Scorecard